Troubleshooting - Data Connection

If you are unable to access the app over a mobile network, try the following steps.

  • Turn data off completely (switch to flight mode for example) for a few minutes and switch back on.

Is mobile data now active?

If not, continue with the following hard reset steps :-

  • Switch off the device and eject the sim card
  • Turn the iPad on (allow it to boot fully)
  • Switch iPad off again - insert Sim Card
  • Switch iPad on and test again.

If there's still no connection contact the carrier.

To access the app when no data connection is available, locate a wireless connection, sign in once and work off line for the rest of the day.

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