Standard Troubleshooting for iOS

iPads are generally very reliable. Waysact runs in the Safari browser and this is a stable platform but nothing is infallible. We recommend performing maintenance on a periodic basis: close all open applications and ensure the iPad is running the latest version of iOS (General > Software Update).

If a fundraiser ever encounters an issue with the iPad, it may be easily fixed but to save time when contacting us we recommend following these steps (they'd be the steps we'd follow ourselves)

  1. Close all open applications running in the background, then reload the browser. That should work.
  2. Force Safari to close and Reset the device. When the device reboots, if there is still an issue then
  3. Test on another iPad. If you still experience the same issue please contact immediately. Please let us know the steps to create the issue wherever possible.
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